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Frequently Asked Questions

As we continue striving to provide our customers with the best possible customer service, we have compiled a list of the most commonly asked questions we receive. If for any reason you have questions, please review this page. If you still have questions after reviewing this page please contact us via email at or by phone at 305-686-8171

1. How long will I wait to receive my order? 

Typically, it takes our company 1-2 business days to process incoming orders. After the processing time has been completed and the order has dispatched, its estimated to take 5-8 business days to arrive to the customer. To summarize, you can expect your order between 6-10 business days. For more info on shipping, please review our shipping policy

2. What happens if my order gets delayed?

Although the likelihood of a delay happening is low, in the event of a delay one of our representatives will provide daily updates to the customer via email so the customer is informed on the current situation and ETA of the order.

3. What if I want to return my order?

We accept returns within 30 days of the customer receiving their order. For further info, please review our refund & return policy.

4. Is it possible to call Lusso Home Designs to submit an order?

No, we do not accept orders to be submitted over the phone. We ask all customers to submit their order on our website to ensure the correct product/model is sent to the customer. 

5. Will you price match other stores?

Yes, if you find a product that we offer on another store for a lower price, email us at and we will match the price. For more info, please review our price match policy


Business Address: 

Lusso Home Designs by Oracle Fullfilment LLC

1756 N Bayshore Dr, Unit 10H, Miami, FL, 33132

EIN: 92-1349028